Thirty-five different physician specialties are offered and dentists are also in the database. ZocDoc aims to “reveal a hidden supply of medical appointments” by offering an easy-to-use online booking system that allows patients to search for a doctor by specialty, location, gender, languages spoken, and insurance accepted. The Affordable Care Act, which will extend health coverage to millions of previously uninsured Americans, will only intensify the battle for appointments. Then, roughly 15% of scheduled appointments are canceled last-minute or become no-shows, increasing the inefficiency of the system.
In the United States, a patient waits 20 days on average to get a doctor’s appointment. Massoumi and two co-founders started ZocDoc with the simple mission to increase timely access to medical care.
Speaking in front of a packed Aldrich classroom, the CEO highlighted the benefits of working at ZocDoc, but also gave students a glimpse into how he grew his fledgling start-up into a 350-employee company serving 2.1 million patients per month in 34 markets across the United States. Last Monday, five years after he founded ZocDoc, Massoumi visited Harvard Business School for his company’s first official MBA recruiting event. Kharraz’s eyes lit up: “You’re right-we should quit our jobs and start this company!” “Why can’t you book a doctor as easily as you can book a restaurant?” Massoumi asked.
It took him four days.įrustrated by this troubling experience, Massoumi approached his McKinsey colleague Oliver Kharraz, a physician who advised clients on electronic health records. In need of immediate medical care, Massoumi scoured his insurance company’s website and called dozens of New York City practices before finally making an appointment. A sinus infection had prevented him from getting any rest, and when the plane landed his eardrum burst. He was accustomed to frequent travel, but this trip had become particularly unpleasant. In the summer of 2007, Cyrus Massoumi was on a cross-country flight to New York for a McKinsey consulting project.
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